01
Customer Experience
A digital journey for discovering and accessing services.
IncludesService DiscoveryBookingsCustomer InformationService TrackingDigital Service Experience
A connected home-services ecosystem bringing customers, technicians, business operations and autonomous AI into one platform.
- Inbound call coverage
- 100%Inbound call coverage
- Sales conversion from AI voice agent
- 80%Sales conversion from AI voice agent
The challenge
Service delivery becomes harder when every part of the operation works separately.
Home-service businesses often coordinate customers, technicians, bookings and internal operations through fragmented systems and manual processes.
Customers need a simple way to find and book services. Technicians need clear visibility into their work. Operations teams need to coordinate demand, scheduling and staff.
And inbound calls can become missed opportunities when nobody is available to answer.
The solution
One connected ecosystem across the complete service journey.
We engineered TopTec around the relationship between customer demand, technician supply and company operations.
Customer and technician applications connect into a central management platform where bookings, assignments and service activity can be coordinated.
An autonomous AI receptionist adds another operational layer, answering inbound calls, capturing customer needs, supporting bookings and coordinating technician activity.
Integrated outreach then helps businesses reconnect with existing customers and generate additional demand.
The ecosystem
Customer experience, field operations and AI working as one system.
02
Technician Experience
A field-facing environment built around job delivery.
IncludesAssigned JobsSchedulingJob InformationService UpdatesTechnician Operations
03
Company Operations
A central view across customers, jobs and technicians.
IncludesBooking ManagementTechnician AssignmentOperational VisibilitySchedulingService Management
04
AI Receptionist
An autonomous voice layer supporting inbound service demand.
IncludesInbound Call HandlingCustomer Information CaptureBooking SupportTechnician Coordination24/7 Call Coverage
The service journey
From customer request through to delivery.
- 01Customer demand enters the ecosystemUsers can engage digitally or through the AI voice receptionist.
- 02Service requirements are capturedThe system collects the information needed to progress the request.
- 03Availability and operations connectBookings move into the central operational environment.
- 04Technicians are coordinatedRelevant service activity is assigned and surfaced to field teams.
- 05The relationship continues after the jobOutreach and reactivation capabilities help businesses reconnect with existing customers.
What we engineered
An operating system for a service business.
Customer Mobile Application
A digital service journey for customers.
Technician Mobile Application
A field operations experience built around technician jobs and schedules.
Central Operations Dashboard
The management layer connecting customers, bookings and technicians.
Autonomous AI Voice Receptionist
AI-powered inbound call handling and booking support.
Booking & Assignment Automation
Connected workflows for moving demand into service delivery.
Customer Reactivation Automation
Outreach infrastructure for reconnecting with existing customers.
Customers create demand.
Technicians fulfil it.
Businesses coordinate it.
AI can remove operational gaps between them.
Impact
No call missed, no job left uncoordinated.
Home-service delivery depends on multiple participants operating together.
- 100%
- Inbound Call Coverage
- 80%
- Sales Conversion From AI Voice Agent
Solution scope
Customer PlatformTechnician OperationsService ManagementAI ReceptionistBooking AutomationTechnician AssignmentCustomer OutreachSystem Integration
Building a connected service business?
Connect customer demand, field operations and intelligence around one service journey.
We help service businesses replace disconnected workflows with digital ecosystems designed around how work actually moves from customer request to delivery.